Data Deletion
Request deletion of your data, or check an existing request
If you asked Meta to delete your data from Retail Pack, you were given a confirmation code. Enter it below to see the status of that request. Read this page together with our Privacy Policy.
1. WhatsApp & Meta
Merchants connect their own WhatsApp Business Account to Retail Pack through Meta's Embedded Signup. If you completed that signup and later removed Retail Pack from your Facebook account, or asked Meta to delete your data, Meta notifies us automatically and we act on it without you needing to do anything else.
What we delete. The access token you granted Retail Pack, and the link between your Meta account and any connected WhatsApp Business Account. Once deleted, those connections can no longer send or receive messages on your behalf.
What we do not delete. Business records belonging to the merchant account — customer conversations and message history — are the merchant's own data, which we hold on their behalf as their processor. Those are removed when the merchant closes their Retail Pack account, not when one individual revokes a Meta login. This distinction matters: revoking your own login should not destroy a business's records.
2. Merchant accounts
If you are a Retail Pack merchant and want your whole account and its data deleted, email info@retailpack.uk from the address registered on the account, or write to us at the postal address below. We will verify that you are entitled to make the request before acting on it.
Some records are kept after account closure where the law requires it — for example transaction and VAT records retained for HMRC purposes. Our Privacy Policy sets out those retention periods.
3. Customers of a merchant
If you are a customer of a restaurant, café or takeaway that uses Retail Pack, that business — not Retail Pack — is the controller of your data. Please contact the business directly. If you cannot reach them, contact us and we will pass the request on and support them in fulfilling it.
4. How long it takes
Deletions triggered by Meta are processed immediately and automatically — the status above will already reflect the outcome. Requests sent to us by email are completed within one month of us verifying your identity, as required by UK GDPR. If a request is complex we may extend that by a further two months, and we will tell you if we do.
5. Contact
Questions about deletion or this page: info@retailpack.uk.
Post: Swift Dynamics (trading as Retail Pack), Maruti House, 1st Floor, 369 Station Road, Harrow, Middlesex, United Kingdom, HA1 2AW.
You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk.