Talk to a human who knows hospitality
Whether you're weighing up a switch, mid-trial, or a long-time customer with a question — send us a message and we'll reply within one business day.
Customer support
Support for existing venues — printers, orders, billing and everything in between.
We respond within one business day, Mon–Fri 9:00–18:00 UK time.
Sales & demos
Thinking about Retail Pack for your venue? Book a walkthrough of the platform with our team.
Already a customer?
The quickest route to help is from inside the POS — open the support panel in your dashboard and your message arrives with your venue details attached.
What to expect from us
How fast do you reply?
We reply to every message within one business day, Monday to Friday. Enterprise customers get priority support with faster response targets.
Do you offer onboarding?
Yes — every plan includes onboarding. We help you set up your menu, printers and staff accounts, with guided data import so you're taking live orders from day one.
Where is your support team based?
Our support team is based in the United Kingdom, so you talk to people who understand UK hospitality — VAT, service patterns and all.
Can I get help switching from another POS?
Yes. We handle menu import from your current system and help you reuse the receipt printers, cash drawers and screens you already own, so switching costs as little as possible.
Rather just try it yourself?
Start your 14-day free trial today — set up your menu and take live orders before you pay a penny.