Talk to customers where they already are
Built on the official WhatsApp Business Platform from Meta, Retail Pack gives your team a shared inbox, smart bots and broadcast campaigns — so opted-in customers hear from you on the app they open every day.
Every conversation in one shared inbox
Stop juggling a phone behind the till. The whole team works from one inbox, with each customer's details right beside the chat — and quick messages answer the questions you get ten times a day in a single tap.
- Shared inbox the whole team can work from
- Customer profiles alongside every chat
- Quick messages for one-tap replies
Answer instantly, even mid-service
Keyword bots handle the everyday questions — opening hours, menu, directions — while AI-assisted bots pick up the trickier ones. Build multi-step conversation flows visually, no code required, and hand over to a human whenever it matters.
- Keyword bots for instant answers
- AI-assisted replies for open questions
- Visual builder for multi-step flows
Broadcasts that reach opted-in customers
Design message templates in the built-in builder and send them for Meta approval without leaving Retail Pack. Then broadcast offers to customers who've opted in, and watch delivery and read rates roll in on the insights dashboard.
- Template builder with Meta approval tracking
- Broadcast campaigns to opted-in audiences
- Delivery and read-rate analytics
A complete WhatsApp toolkit, out of the box
- Built on the official WhatsApp Business Platform from Meta
- Shared team inbox with full conversation history
- Quick messages for your most common replies
- Keyword bots and AI-assisted responses
- Visual conversation flow builder
- Message template builder with Meta approval status
- Broadcast campaigns with audience targeting
- Insights on delivery, read rates and engagement
Pairs perfectly with
Loyalty & Marketing
Points, coupons and wallet passes — then use WhatsApp campaigns to bring lapsed customers back.
Explore LoyaltySubscriptions
Meal plans and recurring deliveries — keep subscribers posted on the channel they actually read.
Explore SubscriptionsPoint of Sale
Every conversation is backed by real order history from the till, so replies always have context.
Explore POSConsent comes first
Customers must opt in before you message them, and marketing templates follow Meta's WhatsApp Business Messaging Policy. Retail Pack helps you collect opt-ins at the till and online, and honours opt-outs automatically — so your broadcasts only ever reach people who asked to hear from you. See our Privacy Policy and Terms & Conditions for details.
Put WhatsApp to work for your business
Start your 14-day free trial today — connect WhatsApp and answer your first customer before you pay a penny.